The Legin warranty

Twelve months of cover on every new bike, backed here in Australia by the people who put it together.

What you are covered for

Cover that is easy to understand

Every new Legin bike carries a 12-month limited warranty from the date of purchase. It covers manufacturing defects in materials and workmanship under normal use and proper maintenance.

12 month limited warranty
From the date of purchase
Materials and workmanship

Covered

What we cover

Frame, forks, handlebars, crankset and brakes are covered for manufacturer defects only, not damage caused by use.
Motor, controller, display and battery are covered for defects and malfunction.

Not covered

What we do not cover

Accidents, misuse, abuse or neglect.
Improper assembly or installation.
Modifications or alterations.
Normal wear and tear such as tyres, brake pads, chains and cables.
Corrosion or rust.
Damage from water or the elements.
Electrical damage from improper charging or non-approved chargers.
Consumables and parts that degrade over time.

What voids the warranty

Modifications or unauthorised repairs.
Racing, commercial or rental use.
Failing to follow the care, maintenance and charging guidelines.
Reselling the bike, because cover stays with the original purchaser.

If something goes wrong

How to make a claim

Four steps, and a real person on the other end of them.

1
Get in touch through our contact page and send us your proof of purchase, a description of the problem, and photos or video if you can take them.
2
We assess the claim and let you know whether it falls under warranty cover.
3
If we approve it, we repair or replace the faulty parts at our discretion.
4
Sometimes we post parts out with instructions so you can fit them yourself.

Worth knowing

Cover applies to the original purchaser and does not transfer.
Labour and shipping for replacement parts may cost extra.
This warranty sits on top of your rights under Australian Consumer Law and does not replace them.

We are here to help